As the foremost technical resource available to the general aviation community, the Pilot Information Center strives to maintain the highest standards of professionalism and technical expertise. Our skilled group of pilots, medical specialists, and flight instructors has over 70,000 hours of collective flight experience and plays a pivotal role in AOPA’s mission and objectives. During the course of a given year, our specialists respond to over 200,000 member questions and thousands of e-mails and letters.
The AOPA Pilot Information Center puts some of GA's most experienced pilots as close as your phone or email. Call 800/USA-AOPA (872-2672) Monday through Friday, 8:30 a.m. to 6:00 p.m., Eastern time or email firstname.lastname@example.org.
Aviation and medical certification specialists are available to answer questions on a myriad of aviation topics, including:
Pilot and aviation-related topics
Mike Filucci, Vice President, Pilot Information Center and Flight Operations, is responsible for the Pilot Information Center which is comprised of medical certification assistance, pilot services, and digital product support. Responsibilities include assuring the quality of member support via the 800 Pilot Hotline and e-mail. Mike’s department is also responsible for producing much of the technical information content on the AOPA Web site. On the Flight Ops side of the house, the aircraft management team handles the scheduling/dispatch functions, pilot training, and tracks and maintains the AOPA fleet. The team also provides support to the AOPA Foundation for the acquisition and sale of donated aircraft. Prior to joining AOPA, Mike flew with American Airlines for 28 years. He also had a military career with the US Air Force/Maryland Air National Guard, based at Martin State Airport. Mike has been active in the general aviation community, including the GA warbird community, for many years.
Ferdi Mack, Senior Manager, Pilot Information Center, joined the Pilot Information Center team in 2011. He has a B.S. and M.S. in Electrical and Computer Engineering from Carnegie Mellon University. Ferdi spent seven years in Silicon Valley as a hardware developer for companies such as Silicon Graphics and NVIDIA, before moving home to Frederick to pursue aviation. He spent his childhood flying with his parents, who are both private pilots. Ferdi holds a commercial ASEL/AMEL as well as flight and ground instructor certificates. He is a native of Frederick and has been involved at the airport since an early age.
Janette Collins, Administrative Assistant, joined the Pilot Information Center team in 2017. She worked for AOPA from 1990-2003 in a public relations role. She has a degree in Aviation Business Administration from Embry-Riddle Aeronautical University and an MBA. She’s taken flight training and has soloed and loves every aspect of aviation. Janette and her husband Mike (also an AOPA employee) have three children and reside in Frederick.
Craig Brown, Senior Aviation Technical Specialist, joined the Pilot Information Center in August 1997. Craig holds A&P, ATP, and CFI certificates. In his 25 years of aviation experience, he has turned wrenches, flight instructed, flown traffic watch and charter, flown internationally, and has both fixed and rotor wing experience in 97 aircraft types. He has logged over 9,700 hours of flight time and over 100,000 member requests for assistance and information since starting at AOPA. Craig lives with his wife and children near historic Gettysburg, Pennsylvania.
Patrick Timmerman, Senior Aviation Technical Specialist, joined the Pilot Information Center in 2009. Patrick holds a Bachelor of Science degree in Communications from Western Carolina University. He is also a CFI and CFII and has given over 1300 hours of instruction and has over 2200 hours total time. Patrick has taught at several flight schools in southeastern Virginia and the beautiful Northern Mariana Islands. While out in the western Pacific he also flew Part 135 on-demand charter. Patrick and his wife Maria have two sons, Joshua and Matthew.
Rodney Martz, Senior Aviation Technical Specialist, came to AOPA in 1990 from the finance and banking industry. He is a 2,000-hour private pilot who started in aviation as a lineman during college summers back in 1969. Rodney has a diverse background including real estate, FBO operations, maintenance, finance, and corporate operations. He currently owns a D35 Bonanza and a Cessna 140, both of which are getting “long-term” annuals!
Sarah Staudt, Aviation Technical Specialist, started flying when she was 18 in a late 1960s Cherokee at an airport near her parent’s home in Ohio. She graduated from the University of North Dakota in 2008 with a Bachelor’s of Science in Aeronautics with majors in Commercial Aviation and Flight Education. Her certifications include Commercial Pilot, CFI, and CFII. She has been flight instructing since 2008 in Part 141 and Part 61 schools and has been an instructor and check pilot for the Civil Air Patrol since 2010. Through all of her flying, she says her favorite “flight” was a paragliding ride in the French Alps! Her husband is also a private pilot and they enjoy outdoor activities, especially camping and visiting National Parks.
Paul Feldmeyer, Aviation Technical Specialist, joined the Pilot Information Center in 2013. Paul has a Bachelor's Degree in Aeronautical Science from Embry-Riddle Aeronautical University. He is a 2,300 hour Commercial pilot holding a Gold Seal CFI with CFII and MEI ratings. Before coming to AOPA Paul was a Flight Instructor and Check Airman at Embry-Riddle Aeronautical University in Daytona Beach. He has also spent some time flying Unmanned Aerial Vehicles domestically and overseas. A native of Western Maryland, Paul now lives in Frederick with his wife.
Jon Gandy, Aviation Technical Specialist. Jon has been mesmerized with aviation from an early age, peering into airline cockpits at all the knobs and switches, and studying the ailerons, flaps, speed brakes, and thrust reversers from his window seat. Jon is now a single and multiengine instrument-rated commercial pilot with more than 600 hours total time. He began flight training at Maryland’s Freeway Airport, continued at Flight Safety Academy in Florida, and returned to Freeway for further training. He has flown sight lines for aerial mapping, and flown for a Part 135 on-demand charter operator. He is studying to become a certificated flight instructor and joined the Pilot Information Center team in 2017.
Gary Crump, Director, Medical Certification Services, has been with AOPA since 1987. A native Texan from the Panhandle city of Amarillo, he was an Operating Room Technician for 10 years and a professional firefighter and Emergency Medical Technician for six years before returning to school to complete his bachelor’s degree in Aviation Management at Florida Tech in Melbourne, Florida. He has more than 20 years of experience in dealing with FAA medical certification issues, and stays in contact with all the key players in the FAA aeromedical community. He holds a commercial pilot certificate with instrument, multiengine, and single-engine sea ratings. He and his wife, Lisa, live under the shadow of P40, the prohibited airspace surrounding the Naval Support Facility known as Camp David in the northern Maryland town of Thurmont.
Jo Ann Wilson, Senior Medical Certification Technician, joined the Medical Certification department in 1994. She attended the Frederick Community College School of Nursing and has worked in numerous fields of nursing, including hospital medical surgical care, and the emergency room department. She was an Activity Director at several local nursing and retirement homes and one of the founding members of the Frederick County Elder Services Provider Council. In her spare time, Jo Ann is active in her local chapter of the Order of the Eastern Star. Jo Ann, her husband, Jim, reside near Libertytown, Maryland. They have two grown children, Amanda and Anthony, who with his wife, Jacki, have three grandchildren, Anna, Lucy, and Max.
Jacquie Brown, Senior Medical Certification Technician, joined the Medical Certification group in October 2004. She has a diverse medical and customer service background, which includes Frederick Memorial Hospital, American Homepatient, Baltimore Headache Institute, and York Health Systems. She is married and the mother of two and resides in southern Pennsylvania.
Marianne Hays, Medical Certification Specialist, joined the Medical Certification department in June 2007. She graduated from the Medix School in Baltimore, Maryland and has worked for more than 15 years in the medical field. Her medical office experience includes internal medicine, ophthalmology, and medical laboratories. Her husband has been a pilot for over 40 years. She enjoys flying with him and combining her aviation knowledge with her medical background to assist fellow aviators. Marianne resides in Frederick with her husband, Bill, and two sons. They spend many weekend hours flying from Frederick Airport to area airports, and she hopes to further her aviation experience by pursuing her pilot certificate in the future.