The Directorate General of Civil Aeronautics (DGCA), which formulates government policy for the development of aviation in Mexico and oversees training, aviation infrastructure, technical development, and safety, requested the survey. The survey is intended to gauge pilots' experiences with and make improvement in everything from fixed-base operation services to customs and immigration to airport security.
Pilots willing to submit their comments can complete the Airport Service Quality survey online. The survey is in Spanish and English, and should take only a few minutes to complete.
The Civil Aviation Authority hopes to understand and improve on service across all departments.
Amelia Walsh
Communications and Research Specialist
AOPA Comms and Research Specialist Amelia Walsh joined AOPA in 2017. Named after the famous aviatrix, she's a private pilot working on her instrument rating in a Colombia 350.